Government Access Services and Other Services

1. Overview

Government Access Services are available at Greater Hume's Culcairn Office and Library Complex, Holbrook

  • Department of Fair Trading – applications and information
  • Seniors Card applications
  • National Parks – passes
  • Births, Deaths and Marriages – applications
  • NSW Maritime – boat and PWC licences, vessel registration renewals
  • State Debt Recovery Office – payments
  • Department of Industry and Investment – Fisheries Division – fishing licences
  • Housing NSW – Public housing general enquiries and applications
  • RTA – Driver knowledge and hazard perception tests; driver qualification tests for cars, motorbikes and trucks

Also at the Culcairn Office only

  • Disability Advocacy and Information Services – available for appointments once a month
  • Albury (No Interest Loan Scheme) - available for appointments when requested
  • Hume Riverina Community Legal Service – available for appointments when requested
  • RTA – every fortnight for licensing and registration renewals and driving tests
  • Purchase Trainlink rail tickets

At Henty Council Office and Library only

  • RTA Drivers Licence Road tests (once a month)
  • RTC internet access (free to library members)
  • Photocopying/faxing and laminating services
  • Screen/data projector hire

2. Centrelink

Centrelink agencies are located at Council’s offices in Culcairn and Holbrook. Services available include:

  • Use of the telephone to ring prospective employers, speak to Centrelink or use the self service options.
  • Have your proof of identity documents copied.
  • Use of the fax or copier.
  • Use of the computer for Centrelink information and other purposes, resume writing and searching for a job.
  • Pick up and lodge Centrelink forms.
  • Respond to general questions on payments and services.
  • Show you a quick and easy way to do your business with Centrelink through self service.
  • Help you complete forms and other paper work.
  • Arrange referrals to specialist Centrelink services.

3. Enrol To Vote

Voting in Australia is compulsory for everyone who is over the age of eighteen. So, in the months before you turn eighteen, it is a good idea to start thinking about enrolling to vote. The Australian Electoral Commission only needs to register you on one form in order for you to be eligible to vote in local, state and federal elections. For more information, and an enrolment form, go to www.aec.gov.au/Enrolling_to_vote. If you are already on the electoral roll but you change your name or address please contact the Electoral Commission to update your address details or visit www.elections.nsw.gov.au.

4. Human Services Information

The Australian Government Department of Human Services (DHS) provides easy, high quality services to people at different stages of their lives through the Centrelink, Child Support, Medicare, CRS Australia and Australian Hearing programs. The Department is responsible for the development of service delivery policy and provides access to social, health and other payments and services. Our priorities are, “to support individuals, families and communities to achieve greater self-sufficiency; through the delivery of policy advice and high quality accessible social, health and child support services and other payments; and support providers and businesses through convenient and efficient service delivery."

Contacting Department of Human Services The numbers listed below will put customers in contact with an Australian Government Department of Human Services Call Centre. Calls to ‘13’ numbers can be made anywhere in Australia for the cost of a local call. Calls to a FreeCALL number are free from a landline.

Calls from mobile phones are charged at mobile phone rates. Use these numbers for enquiries about DHS services and payments: Centrelink: (Mon to Fri 8 am to 5 pm)

  • Self Service Line:13 6240
  • Employment Services: 13 2850
  • Retirement Services: 13 2300
  • Disability, Sickness and Carers: 13 2717
  • Youth and Student Services: 13 24 90
  • ABSTUDY: 1800 132 317
  • Financial Information Service National Seminar Booking Hotline: 13 63 57
  • Medicare: 13 20 11 (24 Hours, 7 days a week)
  • Child Support: 13 1272 (Mon to Fri: 8 am to 4.45pm)
  • Australian Hearing: 1300 412 512 (Mon to Fri: 8.30am to 5 pm) www.hearing.com.au

For a complete description of services, visit www.humanservices.gov.au