Your Water Account

Pay my Water

In Person

Culcairn, Henty, Holbrook, Jindera and Walla Walla Offices by cash, cheque, money order, EFTPOS or credit card (Mastercard or Visa accepted) (cheque payable to Greater Hume Council).

By Mail

Detach payment slip and mail payments to; Greater Hume Council, PO Box 99, HOLBROOK  NSW  2644


Pay over the internet from your credit card and quote your BPAY Reference Number. Greater Hume Council accepts Mastercard and Visa

Click here to use our online payment system.


Pay by phone from your Mastercard or Visa T: 1300 730 839 and quote your Reference Number. The phone payment line is a 24-hour service. Calls are charged at the cost of a local call (mobiles extra).


You will be required to enter the Biller Code and BPAY Reference Number as detailed on the front of your notice.

Direct Debit Payments (Flexipay)

What is Flexipay?

You can pay your rates and water in small, regular amounts. Register with Flexipay and choose to pay weekly, fortnightly, monthly, quarterly and an annual instalment. When setting up a direct debit schedule or a payment arrangement, Flexipay will send you an email with a secure link to provide your payment method details.

This is to ensure that the email address you have entered is valid, so we know that you will receive emails regarding the schedule such as receipts, card expiry reminders or updates to your schedule.

Register for Flexipay or Update your Details

To register for Flexipay or to update your details use the link below -

Cancel your Flexipay arrangement

You can cancel your flexipay payments via

If you cancel your direct debit payments you must pay your rates and water in quarterly instalments (by the due date on your notice), unless you set up a new payment plan.

Your Flexipay payments will stop if you have 3 declined payments in your schedule. 



Notify us if you have Paid to the Incorrect Account 

Notify us if you have paid to the incorrect account by completing the Transfer of Funds form below.

Notify us if you have Overpaid on your Water

Overpayments of Greater Hume Council water can only be refunded if your account is in credit.

What you need to do

  1. Complete the water refund request application form below

Please note - refund processing time may take up to three weeks from the date we receive your completed application, via cheque.


Request a Copy of your Water Notice 

You can request a copy of current and previous water notices. 

What you need to do

  1. Complete the Request a Copy of Water Notices form below

Please note - notices issues will be for the current rating year. A fee of $10 per notice is applied for the re-issues notices. Please contact Council T: 02 6036 0100 to make payment. 


Your Water Meter Could not be Read

Notice to Occupier

Under the Water Management Act Owners/Residents must provide a clear safe access to the water meter at all times for the purpose of meter reading. Access must not be hindered by fences – including electric, locked gates, protective animals, overgrown shrubs or trees, or any obstacle covering the meter.

What you need to do

  1. Complete the Water Meter Reading form below or contact Council on T: 02 6036 0100 to arrange a suitable time for a staff member to gain access to your water meter

Please note - if a reading is not received within 7 days an estimated reading will be used to calculate this water account.