Disability and Carers

Do you have a question about coronavirus (COVID-19)?

Do you want to know what it means for you?

Do you need help because things have changed?

Do you want to know how you can support someone you live with, care for, or support?

Help for you is here.

The Disability Information Helpline provides information and referrals for people with disability who need help because of coronavirus (COVID-19).

The Helpline can help families, carers and support workers, too.

The Disability Information Helpline is free, private and fact-checked.

You can contact the Helpline in the following ways:

  • Phone (free call): 1800 643 787
  • If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677
  • If you require support in another language, you can use the Translating and Interpreting Service (TIS National) free of charge by:
    • calling the Disability Information Helpline on 1800 643 787 and asking for an interpreter, or
    • calling TIS on 131 450 and ask to be connected to the Disability Information Helpline on 1800 643 787.
  • To chat online, click on the weekday livechat link, then on the button in the bottom right corner, or on the weekend livechat link.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

When you call the Helpline, you will speak to a person who will:

  • Listen carefully to you.
  • Use their connections to find things out, check the facts, and get information for you.
  • Transfer you to services that can help you.
  • Transfer you to a phone counsellor for emotional support, if you would like.
  • Give you clear and accessible information.

The Disability Information Helpline is funded by the Australian Government.